Frequently Asked Questions (FAQs)
Getting Started
Do I need to sign a long-term contract?
No. Shipping Ninjas operates on a month-to-month basis with no lockout period. You can scale up, scale down, or move on without penalty. We do require you to sign our Terms of Service when signing up.
Is there a fee for signing up?
Yes. We charge a one-time, non-refundable setup fee of $99.
Is there a minimum order volume to get started?
No minimums. Whether you are shipping 50 orders a month or 5,000, we can work with you.
How do I get started?
Fill out our application on the Get Started page. We’ll follow up with a custom quote and walk you through the onboarding process from there.
What is your warehouse address?
We provide our warehouse address during the onboarding process after your account is set up.
Do I need to have a US-based business to work with you?
You need to have a registered business to work with Shipping Ninjas, but it does not need to be US-based. We collect your EIN or equivalent business registration number during onboarding. Non-US businesses should provide their country’s equivalent identifier.
What platforms do you integrate with?
Our fulfillment software connects directly to your Veeqo account. Veeqo integrates with Shopify, Amazon, eBay, Etsy, WooCommerce, and many other sales channels, so if you sell on a platform Veeqo supports, we can connect to it. If you don’t already have a Veeqo account, you will need to sign up for one before onboarding — it’s free.
How Fulfillment Works
How does my inventory get to your warehouse?
You ship your products directly to our facility in Springfield, Oregon. We receive your inventory, log it into our system, and it is ready to fulfill orders from there.
How quickly do orders ship?
Orders received by 10am PT ship the same day. Orders received after that will ship the next business day.
What carriers do you ship with?
We work with all major carriers and select the best option based on your shipping preferences and the destination.
What are your shipping rates?
Shipping labels are purchased directly through your Veeqo account, so you have full visibility into rates. Veeqo offers competitive carrier rates and may qualify your account for discounts or rebates depending on your volume.
How do I track my inventory and orders?
Through Veeqo, you have real-time visibility into your shipped orders. You can check your Shipping Ninjas dashboard for stock levels and invoices.
Can I use custom packaging or include inserts?
Yes. We can pack orders in your branded packaging and include inserts, cards, or other materials. Custom packaging and special handling may carry additional fees depending on what is involved.
What happens if a package is lost before it reaches the customer?
Lost package claims are filed through Veeqo. Since shipping labels are purchased through your Veeqo account, the carrier relationship and any disputes are handled on your end. Veeqo’s support team can walk you through the claims process.
Pricing and Fees
How is pricing structured?
Pricing is based on your monthly order volume and number of SKUs. You pay a per-order packing fee, a per-unit picking fee of $0.50, and a receiving fee on inbound shipments. Storage fees are based on the size and volume of your inventory. Use our pricing estimator to get a starting estimate, and we’ll include a full quote with storage during onboarding.
What are the receiving fees?
We charge $2.00 per carton received. For mixed-SKU cartons that require sorting, there is an additional $0.10 per unit sorting fee. Container unloads are $350 for a 20-foot container and $650 for a 40-foot container.
Are there any hidden fees?
No. If your orders require additional services or materials, we will discuss pricing with you beforehand. Outbound packaging materials are charged separately and will vary based on your orders’ requirements.
How often do you invoice?
We invoice weekly and automatically charge the card on file. There are no net terms.
What forms of payment do you accept?
We require a credit card on file. We do not currently accept ACH or checks.
Returns
Do you handle returns?
Yes. We receive and process returns for all of our clients. There is a $ 3.00-per-unit receiving and processing fee.
What happens to returned items?
Items that arrive in new, resellable condition are restocked in your inventory. For items that cannot be restocked, you can choose to have them disposed of or returned to you.
Still have questions?
Email us at ninja@shippingninjas.com or schedule a call with us at the link below.